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Project Coordinator (Website)

About Us:

We are a young and fast-growing online marketing company, which provides website services to automotive dealerships across North America and Canada. We help our customers sell more cars and provide them with an amazingly remarkable experience. We have been recognized on the Inc. 5000 list of fastest growing companies six years in a row and counting. Technology is front and center in our company, but it's the people here who are the core of our business. We pride ourselves on making coming to work not only challenging, but also enjoyable.

Job Description:

The Project Coordinator is responsible for guiding new clients through the process of developing websites from start to finish. The Project Coordinator will be tasked with managing client relationships and projects while providing consultative advice for improving a dealership's web presence, conversion rate, and SEO. The Project Coordinator is expected to communicate professionally with clients to develop their new website. They will be responsible for completing their assigned website and ensuring all tasks/requirements are done before going live with the site. This is a junior level position in the Headquarters location (Rockville, MD).

Essential Functions:

  • Balance work tasks and due dates to ensure on-time completion of website builds.
  • Effectively communicate to all project stakeholders.
  • Facilitate the distribution of work within and outside of the Implementation team.
  • Ensure that quality of the work meets the company’s high standards.
  • Provide superior written and verbal customer service.
  • Properly identify issues in need of escalation and follow proper escalation procedures.
  • Employ creativity to solve customer problems.
  • Adapt to process changes while maintaining a positive attitude.
  • Remain ahead of industry trends and provide educated feedback to clients regarding their digital strategies.

Required Skills/Experience:

  • High school graduate
  • Two years of prior experience in website content management.
  • Detail-oriented
  • Ability to communicate professionally with customers/business partners over the phone and through email.
  • Ability to manage projects from start to finish and demonstrate ahead of due dates.
  • Ability to thrive in a fluid environment where priorities shift day-to-day, and in some cases, hour-by-hour.
  • Ensure quality of work meets company’s standards.
  • Proficient in Excel, Microsoft Word and Outlook.

Preferred Skills/Experience:

  • College degree or equivalent training.
  • Basic Knowledge of HTML and CSS (Desired, but not required).
  • Experience in a fast-paced, environment. Start-up environment experience a plus.
  • Ability to prioritize tasks that change frequently and manage unexpected demands.
  • Interpersonal skills.

Competencies

  • Communication Proficiency
  • Adaptability
  • Initiative
  • Use of Technology

 

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

  • Medical, dental and vision insurance
  • Company matched 401K plan
  • Paid time off
  • On-site and off-site company events
  • Casual Attire
  • Fun workstations
  • State of the art technology
  • Free Parking
  • Collaborative work environment

We are an Equal Opportunity Employer.

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