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Manager of Implementations

About Us:

We are a young and fast-growing online marketing company, which provides website services to automotive dealerships across North America and Canada. We help our customers sell more cars and provide them with an amazingly remarkable experience. We have been recognized on the Inc. 5000 list of fastest growing companies six years in a row and counting. Technology is front and center in our company, but it's the people here who are the core of our business. We pride ourselves on making coming to work not only challenging, but also enjoyable.

Job Description:

The Manager of Implementation assists in creating process and workflow alongside of the department Director for the Implementation team. This role also designs employee development paths, acts as a bridge between operations and executive team, and is a point of escalation for department leads. Primarily, the Manager of Implementation focuses on making sure that the day-to-day business of the Implementation team is fully successful. This role reports to the Director of Implementation Operations. This is a management level position, located at headquarters in Rockville, MD.

Essential Functions:

  • Allocate department resources to best meet client needs and support internal initiatives.
  • Ensure that the quality of work produced by both the department and Manager meets our high standards.
  • Remain ahead of industry trends and inform team of changing automotive landscape.
  • Act as point of escalation for complex Implementation tasks and inter/intra-departmental issues.
  • Design process workflows and training programs to improve quality and reduce time required for both project completions and employee development.
  • Offer suggestions for department growth and work directly with department Director and Business Solutions team to facilitate growth.
  • Hire and distribute talent as necessary to support department growth/changes.

Required Skills and Experience:

  • Ability to act as Implementation Department representative for DealerOn on client and partner calls, demonstrating skills in communicating complex material in a digestible way.
  • Basic understanding of HTML and CSS coding languages as well as emerging web design, SEO, and SEM trends.
  • Intermediate knowledge of the JIRA and SalesForce ecosystems.
  • Prior project management experience
  • Prior management experience.

Preferred Skills and Experience:

  • Bachelor’s Degree, or equivalent experience, in computer science, marketing, project management or related field.
  • Knowledge of the automotive industry.
  • Familiarity with a dynamic environment.
  • Start-up environment experience a plus.

Perks and Benefits:

Aside from the awesome people you will get to work with on a daily basis, we offer a number of benefits, including:

  • Medical, dental and vision insurance
  • Company matched 401K plan
  • Paid time off
  • On-site and off-site company events
  • Casual Attire
  • Fun workstations
  • State of the art technology
  • Free Parking
  • Collaborative work environment

We are an Equal Opportunity Employer.

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